ATTACHMENT
Security Assistance Management Manual (SAMM), E-Change 296

Revise C.2.2. as follows:

C2.2.1. Definition. The Implementing Agency (IA) assigns a Case Manager to each Letter of Offer and Acceptance (LOA) to assist with case development, and to guide execution of the case after implementation. The IA is responsible for establishing case management functions and determining the organizational level at which these functions will be performed and/or managed.

C.2.2.1.1. The term "Case Manager" may differ contingent on the organization-i.e., Country Manager, Command Country Manager, Security Assistance Program Manager, Program Support Manager, Line Manager, etc., but all perform case management functions. Case management responsibilities vary by type of LOA and IA. Case management responsibilities may change as the case evolves through stages, to include case reconciliation and closure. The IA is responsible for maintaining current information regarding the Case Manager in DSAMS.

C2.2.1.2. FMS cases vary in dollar value and complexity (e.g., a $25 million sale of a major weapon system is extremely complex compared to a $10 million LOA for off-the-shelf replacement spares. Although the two differ in dollar value and complexity, they both require special attention (even a very low value case may involve many different functional activities), and should be managed in accordance with well-defined guidelines. The level of case management will depend on the purchaser's expertise and previous experience with the weapon system, budget constraints, familiarity with FMS, etc.

C2.2.1.3. Management begins during Price and Availability (P&A) and LOA preparation and continues throughout the life of an LOA.

C2.2.2. Responsibilities. The Case Manager is the focal point for case activities and manages all aspects of the FMS case. Tasks listed in Table C2.T1 are examples of functions that may be assigned to individuals at various organizational levels depending upon the complexity and type of case. Not all functions are applicable to every case, and complex cases may include functions not listed in the table.

C2.2.3. Accountability. The Case Manager works to accomplish the program objectives of the assigned case while adhering to applicable laws and regulations and working within the organizational structure of the military department or defense agency. The Case Manager achieves successful performance when the case objectives are met. These objectives are to: provide all articles or services included in the case on schedule, within the stated value; and close the case in a timely manner.

Table C2.T1. Case Manager Responsibilities

C2.2.4. Authority. FMS cases require concentrated management effort. The Case Manager has a role in each of the major elements of the case: acquisition, programming, logistics, and finance, and is involved in every aspect of planning and executing assigned cases. Effective case management depends on the performance and interaction of many organizations. The Case Manager must have the authority to take action and task other organizations in the day-to-day management of a case.

C2.2.5. Case Reporting and the Master Plan. The Case Manager coordinates actions required for successful execution of the case, and uses established channels to convey information to higher authorities, supporting activities, and the purchaser on how the case is progressing. The Case Manager serves as the central point of contact, and acts as the U.S. representative to the FMS customer for questions and problem resolution. To this end, the Case Manager develops a program Master Plan that separates the case into management components, indicates significant activities in the execution of the case, and establishes an implementation schedule. The plan is drawn from more detailed program planning documents used by the program office - and is tailored to fit the complexity of the case. A program Master Plan is required for "major sales" as described in Section C5.4.12. This includes sales that trigger AECA section 36(b) (22 U.S.C. 2776) ("36(b)") thresholds and proposed sales that represent an increase of more than fifteen percent to the FMS purchaser's current active program. A program Master Plan may also be required for other sales as determined by the DSCA Country Portfolio Director and/or the IA. The Master Plan can be in any format, such as a quad chart or Plan of Action and Milestones. Depending on the size or nature of the case, the plan covers: case description, key milestones (contract status, transportation plan, delivery schedule, training, contractor support, etc.); status, issues/risk; along with key points of contact and responsibilities. The Case Manager provides the Master Plan to higher authority and to the FMS customer to forecast events and track progress. The Master Plan will be updated and reissued after significant project milestones, prior to Program Management Reviews, and as part of the development of amendments to the FMS case.

C2.2.6. Case Manager Training. Organizations must ensure that individuals assigned as Case Managers receive training. The following Defense Institute of Security Cooperation Studies (DISCS) courses are recommended as a part of a training plan for Case Managers:

• Security Cooperation Management CONUS Course (SCM-C)
• Program and Case Management (SCM-CM)
• Financial Management (SCM-CF)
• Reconciliation and Closure (SCM-CR)
• Logistics and Customer Support (SCM-CS)
• Training Management (SCM TO/TM)

In addition, IA conducts internal training to cover the organization's unique processes and procedures and to address case management issues.